Frequently Asked Questions

Season Hire Times

All drop off / pick up times are approximate and for outside only.

If the castle is Indoors times may vary but all last pick up times are to the discretion of the management.

If you would like a more accurate delivery / pick up time please call 0845 121 0666 before 6 pm the day before your expected delivery day. Thank you.

Last Pick up Times for Outdoors

April - May 7 / 8pm

June - August - 8 / 8.30pm

September - 7 / 8pm

October - 5 / 6pm

November - 4 / 5pm

December - April - 3 / 6pm

Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?

A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).

Q: What happens if it’s raining or particularly bad weather on the day of the booking?A: If the weather is bad/raining then call us and we'll decide what to do or we may call you to say whether we will deliver or not.

Q: How much space do I need for a bouncy castle?

A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.

Q: What kind of access do you need when you deliver the castle?

A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.

Q: Can the bouncy castles go indoors?

A: Yes the bouncy castles can go indoors but you must check the hight of the ceiling before booking. The ceiling must be higher than the hight of the castle booked. Hights of all our castles are on our website.

Q: Are you fully insured, if a child gets injured who's to blame?

A: We carry 2 million pounds worth of public liability cover, however as per our terms and conditions (click here) we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment etc.

Q: How much notice to I need to give to book a castle?

A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.

Q: Do you charge for cancellation?

In most cases we don't charge a cancellation charge, so long as you give us notice the night before 6pm, so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for very bad weather) then you may be liable to a £25 charge.

Q: When the castle is delivered, do I have to set it up myself or do you do it?A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

Q: How many children/adults are allowed on the castle?

A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.

Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?

A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.

Q: Can you put a bouncy castle on a concrete floor?

A: We prefer not to for safety reasons. If you have no alternative surface then please tell us this during booking so that we can arrange for sand bags to be in the vehicle when we deliver the castle. There may be an additional charge for this service.

Q: How long do I get the keep the bouncy castle?A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.

Q: Am I allowed to hire this castle from you and then charge people to use the castle?

A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages.

Q: How many children can fit in a bouncy castle?

A: Generally speaking, between 6 and 12 kids at one time. This really depends on the size of the children and the castle.

Q: Are your units safe? Will you teach me how to have a safe day of fun?

A: Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.

Q: How much does it cost?A: Prices start from 50 pound For a children's castle All the prices are on the individual castles on our website

Q. What if it rains?

A: All our Castles come with shower covers and all our extension leads are fully shower proof so showers won't stop play!

Q: What are the appropriate ages for bouncing?

A: We cover all ages. We are insured for children, teenagers and adults, so anybody can join in the fun.

Q: My garden slopes a bit - will that be OK?

A: Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a set up area.

Q: Does it need electricity? How much does it use?A: Yes. We will bring a 50 foot extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.

Q: What time do you deliver and pick up the bouncy castle?

A:Rental periods vary. The typical range of rental time is 4 or 5 hours to all day (7 or 8 hours). You decide on the specific time you want the bouncy castle set up by and we'll have the equipment set up before that start time. It only takes approximately 15 mins for a children's castle to be set up and ready to go. If you have special requirements for an exact set up or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) please let us know.

Q: What are your hours of operation?

A: Our office is open Monday to Friday 10am - 6pm Saturday 9am - 1pm But you can book on line 24 hours a day 7 days a week. Our customer support lines are open continually on the weekends.

Q: My party is tomorrow. Can I still get a rental? A: Maybe! Give us a call and we will try to work it in.

Q: Can I keep the bouncy castle over night?

A:Yes! We do over nights for adult units at an additional charge of £50 and a £100 refundable deposit. The bouncy castle must be an adult’s castle set up in a back garden or area that is fenced and locked up. The fence must be at least 4 feet tall. gobouncy reserves the right to deny any event of this service. gobouncy also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.

Q: Is it cheaper if we pick up the bouncy castle ourselves?

A: No. In fact, gobouncy does not allow for this. All of our drivers are trained as professional installers and are certified by gobouncy to be the exclusive installer of our equipment. Our insurance requires that our installers do an onsite inspection as well. Where the safety of your children is concerned, we do not take any chances.

Q: Where did you get your website?

Q. How do I hire a product?

Go to our products page and browse through the diverse range of products we have to offer! Once you have found the item or items you want, select the ‘book online’ tab and choose the dates you require the products for. Once you have selected the dates, it will let you know if the item is available for those dates, if it is…Great! It will direct you to the online form, this is where you will be able to put in details such as name, addresses and times and complete your booking. Once you have submitted the form, you will receive a confirmation email, relaying back all the details you have inputted. Please make sure the dates and times are correct! A little friendly reminder, if you are having your party at a venue, please make sure to provide the correct details!

Booking Process

We have made our booking process into four simple steps; to make life that little bit easier

1: Select the product and fill in the booking form.

2: Choose to pay securely online or on the day.

3:You will get an email to confirm your booking.

4: We deliver at a time agreed and you're ready to party.

Q. What if the product I want is not available on my selected dates?

To go back a few steps, if your item is not available on your selected dates, please feel free to take another look at our products, I am sure there will be something else to fulfill your needs! If you are still unsure, don't hesitate to contact our team, the party experts are on hand to make life easier!

If you have any other questions that we have not coverd please contact us on (local rate) 0845 121 0666 or email us at info@gobouncy.com and we will be happy to help.